Privacy Policy
Effective Date: November 5, 2025
Company Name: Lucius Complete Home, Memphis, Tennessee, USA
Your privacy matters. This policy explains what we collect, how we use it, how we protect it, and the choices available to you. It is designed to comply with applicable U.S. laws, including Tennessee standards and consumer privacy principles, and to align with international transparency expectations such as GDPR where relevant.
1. Information We Collect
- Name
- Email address
- Phone number
- Service address for on-site estimates or visits
- Details you submit in contact or scheduling forms
We do not intentionally collect sensitive categories such as financial data, government IDs, or health information.
2. How We Use Your Information
- Respond to inquiries and schedule estimates
- Coordinate on-site visits and provide project updates
- Improve website performance and user experience
- Communicate about services you request
We do not sell or rent your personal information.
3. Use of Artificial Intelligence
We use an AI assistant powered by Chatbase to help you find information and navigate this site. The assistant processes your inputs to generate on-site answers based on our published content.
- No selling or sharing of chat data with third parties.
- No personal information is required to use the chat.
- Conversations are processed securely to provide helpful responses and to improve on-site support.
Accuracy and Liability Disclaimer
AI can make mistakes or omit context. Responses may be incomplete or inaccurate, including statements about pricing, availability, service descriptions, guarantees, or policies. AI outputs are for informational purposes only and are not binding offers or contractual commitments. For current, authoritative details, contact a live representative using our Estimate Request Form. By using the chat, you agree we are not liable for actions you take based on automated responses and that final confirmations must come from a human representative.
4. Cookies and Tracking Technologies
We use cookies and similar technologies for functionality and analytics. These may collect IP address, browser and device details, pages visited, and time on site. You can control cookies through your browser settings. Some features may not work if cookies are disabled.
5. Data Retention
We retain personal data only as long as needed for the purposes described or as required by law. When no longer needed, data is deleted or anonymized.
6. Data Storage and Security
We use administrative, technical, and physical safeguards to protect information. Data may be stored in the United States and processed by trusted cloud providers that follow recognized security standards. If international transfers occur, we use appropriate measures to protect your information.
7. Your Rights
Subject to applicable law, you may request:
- Access to the data we hold about you
- Correction or deletion of your information
- A portable copy of your data
- Opt out of analytics and AI features where technically feasible
To submit a request, use our Contact Us page. We may need to verify your identity.
8. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect information from minors. If a child has submitted data, contact us so we can remove it.
9. Third-Party Links
We may link to other websites. Their privacy practices are their own. Review those policies before providing information.
10. Changes to This Policy
We may update this policy from time to time. The effective date will reflect the most recent version. Continued use of the site after updates indicates acceptance.
11. Contact Us
For questions about this policy or our data practices, visit our Contact Us page.